tag:status.okapya.com,2005:/historyOkapya Status - Incident History2024-03-29T01:22:57-04:00Okapyatag:status.okapya.com,2005:Incident/61098012021-01-27T14:43:00-05:002021-01-27T14:43:00-05:00Timeout experienced by some users<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>14:43</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>10:30</var> EST</small><br><strong>Monitoring</strong> - Some users may experience timeouts with Checklist for Jira. We are monitoring the system but the problems are outside of Okapya's control and are caused by Jira taking too long to respond to commands to sync the checklist status back into Jira. Atlassian does not indicate any problem with their services at the moment.</p>tag:status.okapya.com,2005:Incident/60229022021-01-14T12:33:20-05:002021-01-14T12:33:20-05:00Some users are experiencing timeouts using Checklist<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>12:33</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>09:04</var> EST</small><br><strong>Monitoring</strong> - The servers causing the timeouts were singled out and restarted. System now operates as usual but we are monitoring to make sure it stays like this.</p>tag:status.okapya.com,2005:Incident/55246012020-11-09T12:04:30-05:002020-11-09T12:04:30-05:00Users experience timeouts using Checklist<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>12:04</var> EST</small><br><strong>Resolved</strong> - No more issues have shown up over the last hour.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>10:42</var> EST</small><br><strong>Monitoring</strong> - The servers causing the timeouts were singled out and restarted. System now operates as usual but we are monitoring to make sure it stays like this.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>10:37</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>10:36</var> EST</small><br><strong>Investigating</strong> - We are currently investigating the timeouts and will post progress information as soon as possible</p>tag:status.okapya.com,2005:Incident/54347972020-10-28T07:30:00-04:002020-10-28T12:40:00-04:00Timeout experienced by some users<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>07:30</var> EDT</small><br><strong>Resolved</strong> - Some customers may have experienced timeouts while loading checklists. The delay was caused by one of the server not responding to requests. The server was restarted and now everything is working as usual. We are monitoring the system.</p>tag:status.okapya.com,2005:Incident/47502352020-07-31T10:53:57-04:002020-10-28T12:40:00-04:00Timeout experienced by some users<p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>10:53</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>10:47</var> EDT</small><br><strong>Monitoring</strong> - Some customers may have experienced timeouts while loading checklists. The delay was caused by one of the server not responding to requests. The server was restarted and now everything is working as usual. We are monitoring the system.</p>tag:status.okapya.com,2005:Incident/46420492020-07-17T01:00:00-04:002020-10-28T12:40:00-04:00Timeout experienced by some users<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>Resolved</strong> - Some customers may have experienced timeouts while loading checklists. The delay was caused by one of the server not responding to requests. The server was restarted and now everything is working as usual. We are monitoring the system.</p>tag:status.okapya.com,2005:Incident/44665302020-06-26T03:00:00-04:002020-10-28T12:40:00-04:00Trouble connecting with Checklist<p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>Resolved</strong> - Our hosting provider experienced some connection issues with their database servers which caused Checklist to be unavailable for about 15 min.</p>tag:status.okapya.com,2005:Incident/39202652020-04-20T10:00:00-04:002020-10-28T12:40:00-04:00Increased delays in processing checklists<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>Resolved</strong> - Some customers might have seen delays in opening or processing checklists. This was causes by one process queue being overwhelmed by requests. The process queue has been restarted and the situation seem to be back to normal. We will be monitoring the system closely.</p>